Refund policy

At Woolenly, each crochet piece is carefully handcrafted and made to order with time, care, and attention to detail. Because of the handmade nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Your satisfaction is very important to us. If your order arrives damaged and/or incorrect, please contact us within 7 days of delivery at orders@woolenly.com with your order number and clear photos of the issue. Once reviewed, we will work with you to provide an appropriate solution, which may include:

• a replacement,
• store credit,

• or a partial/full refund when applicable.

Please note:

• Minor variations in color, texture, and sizing are natural characteristics of handmade crochet items and are not considered defects.
• Customers are responsible for providing the correct shipping address at checkout.
• We are not responsible for delays caused by shipping carriers.

If you have any questions before placing your order, we are always happy to help. Thank you for supporting handmade craftsmanship and small business artistry.